1. Are you a trading company or manufacturer?
We proudly operate as a professional factory with over a decade of expertise in high and low voltage switchgears, substations, transformers, cable distribution boxes, and a wide array of electrical equipment, including vacuum circuit breakers and load break switches.
Our factory is recognized as an exceptional supplier to the State Grid Corporation of China, reflecting our commitment to quality and excellence.
2. Do you accept customized service?
At Shenheng Power Equipment Co., Ltd., we proudly offer comprehensive OEM/ODM services. Your unique brand logo can be prominently displayed on our Kyn28-12 Medium Voltage Complete Set Switchgear. Our skilled technical and quotation teams are proficient in designing tailored projects that precisely meet your specifications and drawings, ensuring a perfect fit and your utmost satisfaction.
3. What is your MOQ?
We require a minimum order quantity of just 1 piece, making it highly accessible for businesses of all sizes to experience our exceptional products.
4. How long is your delivery lead time?
Our delivery lead times are designed to accommodate your needs, with variations depending on specific product requirements and order quantities. Typically, we ensure prompt fulfillment, completing orders within a swift 15 working days, so you can enjoy our products without delay.
5. How do you solve quality problems?
Your satisfaction is our priority. In the unlikely event of a quality issue, please provide comprehensive photographs of the problem. Our dedicated technical and quality assurance teams will conduct a thorough analysis and deliver an effective resolution within just 2 days, ensuring your complete peace of mind.
6. What are your payment terms?
We offer flexible payment terms for your convenience: a 30% T/T deposit in advance, with the remaining 70% due before shipment. Additionally, we accept payments via West Union and L/C, providing you with various options to suit your financial needs.